Refund Policy

1. General Principle

MonIPTV is committed to providing a high-quality IPTV service. We offer a 7-day money-back guarantee from the moment you receive your login credentials, subject to the conditions described in this policy.

Given the digital nature of our service — where access is granted immediately upon payment — subscriptions are generally non-refundable after the 7-day window has elapsed.

2. Eligibility for a Refund

A refund may be granted in the following circumstances:

• You request a refund within 7 days of receiving your credentials.
• The service is completely non-functional and our technical team is unable to resolve the issue within a reasonable time (48 hours).
• You were charged twice for the same subscription due to a payment processing error.
• Your subscription was not activated within 24 hours of confirmed payment.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• More than 7 days have passed since you received your credentials.
• The service issue is caused by your internet connection, device, or IPTV player rather than our servers.
• You change your mind after activating and using the service.
• Individual channels or a small number of channels are unavailable (channel availability may vary and is not guaranteed for specific channels).
• Buffering or quality issues caused by your ISP, Wi-Fi, or device performance.
• You purchased the wrong plan and have already used the service.
• Your account was suspended due to violation of our Terms of Service.
• You shared your credentials with others, causing account suspension.

4. How to Request a Refund

To request a refund, please contact us as soon as possible through one of the following channels:

• Email: contact@moniptv.online
• WhatsApp: +33 7 44 85 98 85
• Contact form: moniptv.online/contact

Please include the following information in your request:

• Your name and email address used at the time of purchase.
• Your order or transaction reference number.
• The reason for your refund request.
• A description of the issue if applicable (screenshots are helpful).

5. Refund Processing Time

Once your refund request is approved:

• PayPal refunds: processed within 1–3 business days.
• Credit/debit card refunds: processed within 5–10 business days, depending on your bank.
• Other payment methods: timelines may vary.

We will notify you by email once the refund has been processed.

6. Alternative to Refunds: Service Extension

In many cases where a technical issue is the cause of dissatisfaction, we prefer to resolve the problem directly or offer a free service extension equivalent to the affected period. This is often faster than a refund and ensures you don't lose any subscription time.

If you're experiencing any issue with your service, please contact our support team first — most problems are resolved within minutes.

7. Free Trial

We offer a free trial before purchase so you can verify that our service works on your devices and meets your expectations. We encourage all new customers to take advantage of this trial before committing to a paid subscription. Free trials are not eligible for a monetary refund.

8. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in immediate suspension of your service and possible restrictions on future purchases. We are always willing to work with you to resolve any issue fairly.

9. Policy Changes

MonIPTV reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.