Frequently Asked Questions

MonIPTV is a premium IPTV provider founded in 2019, trusted by thousands of customers across Canada, the United States, the United Kingdom, Australia and beyond. We offer access to more than 50,000 live TV channels and 175,000+ VOD titles (movies and series) in HD, Full HD, 4K and 8K. Our infrastructure is built for reliability — ultra-stable servers, anti-freeze technology, instant activation, and 24/7 technical support included with every plan.

MonIPTV streams content directly over your internet connection — no satellite dish or cable box needed. After subscribing, the process is simple:

• Choose a plan on our pricing page
• Complete payment securely
• Receive your login credentials by email within minutes
• Install an IPTV app on your device, enter your credentials, and start watching

You get live TV, VOD, sports events, replay (catch-up), and EPG (TV guide) — all in one subscription.

MonIPTV accepts the following secure payment methods:

• PayPal — fast and protected via your PayPal account
• Credit / Debit Card — Visa and Mastercard processed securely via Stripe

All transactions are encrypted with SSL/TLS. Your card details are never stored on our servers.

Activation is instant in the vast majority of cases. Your credentials (username, password, and server URL) are sent automatically by email within minutes of payment confirmation. During peak periods the maximum wait is one hour. Please check your spam or junk folder if you don't see our email. If you still haven't received anything, our support team is available 24/7 to assist you immediately.

Enter your promo code in the dedicated field at checkout. The discount is applied automatically to your total. Make sure the code is typed correctly — no extra spaces — and that it hasn't expired. If you have trouble with a promo code, contact our support team and we'll sort it out right away.

No — renewals are never automatic at MonIPTV. You are in full control. No charge will ever be made without your explicit approval. We'll send you a reminder email a few days before your subscription expires so you can renew if you wish. Simply place a new order before your expiry date to avoid any interruption of service.

You need two things: a stable internet connection (20–30 Mbps minimum recommended) and a compatible device. Supported devices include:

• Smart TV — Samsung, LG, Android TV
• Amazon Firestick and Fire TV
• Android smartphones and tablets
• iPhone and iPad (iOS)
• Windows PC and Mac
• MAG boxes and Formuler
• Enigma2 and Dreambox receivers
• Chromecast and Nvidia Shield
• Apple TV

Visit our installation page for step-by-step guides for every device.

We recommend a minimum of 20–30 Mbps for a smooth HD/Full HD experience. For 4K and 8K content, a connection of 50 Mbps or more is ideal. A wired Ethernet connection is always preferred over Wi-Fi for the best stability and lowest latency. If using Wi-Fi, stay close to your router and use the 5 GHz band where available. You can test your speed at fast.com.

After purchasing, you'll receive your login credentials by email along with a detailed setup guide tailored to your device. Installation typically takes just a few minutes. Follow the step-by-step instructions: download the recommended IPTV app, enter your credentials, and start watching. For full guides with screenshots for every device, visit our installation page. If you need help at any step, our support team is available 24/7.

MonIPTV is compatible with 99% of devices on the market. Full list of supported devices:

• Smart TV (Samsung, LG, Android TV)
• Amazon Firestick and Fire TV
• Android smartphones and tablets
• iPhone and iPad (iOS)
• Windows PC and Mac
• MAG boxes and Formuler
• Enigma2, VU+, and Dreambox receivers
• Chromecast and Nvidia Shield
• Apple TV

If your device isn't listed, contact our support team to confirm compatibility. Device-specific setup guides are available on our installation page.

MonIPTV offers an impressive catalogue of more than 50,000 live TV channels from around the world. We cover CA, US, UK, AU, and international content across every genre:

• Sports: NFL, NHL, NBA, Soccer, UFC, Boxing, F1, Tennis and more
• Movies & Series: latest releases and timeless classics
• Documentaries: nature, science, history
• Kids: dedicated children's channels and cartoons
• Music, News, Entertainment and much more

All channels are available in HD, Full HD, 4K and 8K where compatible.

Yes! Depending on the plan you choose, MonIPTV supports multiple simultaneous connections — up to 5 at once. Each family member can watch their favourite content on their own device (Smart TV, phone, tablet, or computer) without any interference. Check our pricing page for the plan that best fits your household needs.

Yes. MonIPTV includes a massive on-demand library with more than 175,000 movies and TV shows available at any time. The catalogue is updated regularly with the latest cinema releases and top series. All VOD content is available in HD and 4K, completely ad-free. Browse by genre, year, or popularity and watch at your own pace — pause, resume, or rewind anytime.

Yes. MonIPTV includes a full Electronic Programme Guide (EPG) covering 7 days, as well as catch-up / replay TV. The EPG lets you browse the schedule for all your favourite channels and plan your viewing in advance. With catch-up, you can re-watch shows, sports events, and programmes up to 7 days after they aired — as many times as you like, directly from your IPTV app.

Yes! MonIPTV offers a free 1-hour trial so you can experience the stream quality, image clarity, channel variety, and zapping speed before committing. You can also verify compatibility with your device and internet connection. To claim your free trial, contact us via email or our contact form. No credit card required.

Yes. MonIPTV offers a 7-day money-back guarantee. If the service does not meet your expectations within 7 days of purchase, contact our support team and we'll process your refund fairly and promptly. For full conditions and the step-by-step procedure, visit our Refund Policy page. Requests can be submitted by email at contact@moniptv.online.

You can reach the MonIPTV support team through:

• Email: contact@moniptv.online
• Contact form: moniptv.online/contact

Our team is available 24 hours a day, 7 days a week to help you with installation, configuration, troubleshooting, or any question about your subscription. We typically respond within 15 minutes.